Ameyo powers millions of relationships between companies and their ecosystem of business. Designed to simplify interactions and meet business challenges head on, Ameyo is modeled by Drishti Soft who are domain experts in providing CIM, real-time collaboration, contact center software, networking and related services to companies of all sizes around the world.

The fine line in retaining a customer or developing a critic, often boils down to the right customer service strategy. How businesses can delight their customers in every interaction? This is applicable to any business, whether it is a vegetable vendor or a hawker selling T-shirts or even contact centers. Every business revolves around customer interactions requiring multiple communications
across multiple channels. Managing the expectations, garnering efficiency, and minimizing the costs incurred are challenges each organization faces. Proper management of customer interactions can do wonders for building relationships with customers and spurt business growth.

Customer Interaction Management is a widely implemented model for managing a company interactions with customers, clients, and prospects. It involves, using technology to organize, automate, and synchronize business processes. The overall goals are customer acquisition/retention, repeat sales and requisitioning, also business process automation thereby reducing the costs of marketing and client service.

The need for a real-time, event-driven, multi-channel software for customer interaction management is what most businesses need for fuel. To propel your business forward, innovate and add value, AMEYO is the future of Information & Communications Technology (ICT) in one feature rich platform. The architecture and core platform of AMEYO has been developed using latest technology concepts including Service Oriented Architecture as the backbone. AMEYO provides scope for innovation and intelligibly integrates with other enterprise applications through its extensible APIs, thus simplifying the entire customer interaction management for your business.

AMEYO Components

• IVR
• Predictive Dialer
• ACD with Intelligent Routing
• Voice Logger
• Quality Management
• CTI/ CRM
• Historical Reporting (with Reportika)
• Nodeflow Designer
• Multi-Media support
• VAS (IVR & OBD)
• Wallboard/Dashboard